As we have worked diligently toward the launch of MyIntealth over the past two weeks, we fully recognize that many customers are facing time-sensitive issues. We apologize for any disruption caused by our extended pause in services.
To ensure that our customers have access to critical services, we are restoring our existing systems, and our on-line services are expected to be available tomorrow, Monday, January 29. Users will be able to access all services, including IWA, OASIS, CVS ON-LINE, EVNet, EMSWP, and our EPIC Portals, to submit applications and other service requests, and to check the status of prior applications/requests. The launch of MyIntealth has been postponed.
While we will continue to prepare MyIntealth for launch, our priority is to ensure that customers have everything they need from us without further delay. We will reschedule the launch of MyIntealth for a later date to occur with minimal impact to those we serve and will provide updates as they become available.
With our systems once again available, we will be working to address time-sensitive issues as soon as possible. For assistance with urgent inquiries and requests, please call the appropriate customer service center. Please visit the Contact page of the ECFMG website for information. If you cannot call, please send an email with “URGENT” in the subject line so we can prioritize a resolution. Please don’t send duplicate messages and only reach out if urgent, so that we meet the needs of those most needing assistance.
Please accept our sincere apologies for any challenges you may have experienced during our extended pause in services. We look forward to providing full support and assistance to all who rely on our services.